Addin Error Message on Outlook 2007 start with ESET uninstalled

Discussion in 'ESET NOD32 Antivirus' started by dianat, Aug 19, 2011.

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  1. dianat

    dianat Registered Member

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    I'm getting this error message when starting up Outlook 2007:

    "The Add-in "ESET Outlook Plugin" C:\PROGRA~1\ESET\(snip)\EPLGOU~1.DLL cannot be loaded and has been disabled by Outlook. (snip)"

    I tried removing the Add-in from Outlook as specified in another thread: https://www.wilderssecurity.com/showthread.php?t=287597&highlight=error message addin outlook 2007 (I tried replying there, but it's locked because it's old.)

    The ESET Add-in isn't listed, probably because I uninstalled. (It seemed to be causing hang problems on Outlook exit.)

    I also tried deleting the extend.dat file as specified in the ESET Knowledge Base, but that deactivated another add-in I do want to use. This still gave me the add-in error message on starting Outlook and created the extend.dat file again.

    How do I fix this?
     
  2. tony_m

    tony_m Eset Staff Account

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    Hello and welcome to forums.

    Try by reinstalling ESET NOD32 Antivirus. Once reinstalled, are you getting any error message? If not, please uninstall by following these steps.

    Hope this helps to resolve the issue.
     
  3. dianat

    dianat Registered Member

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    Yes, I'm still getting the error message.

    I tried to use the ESET Start Menu uninstaller, linked as the first step on the page you linked me to. As I was using the free trial, I don't have a username and password. I got 401 Authorization Required and wasn't able to complete that task.

    Can you set me up an account so I can get rid of this error message?

    Diana
     
  4. mbuc310

    mbuc310 Registered Member

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  5. dianat

    dianat Registered Member

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    Thank, Matt, I already tried that and still get the error message.
     
  6. dianat

    dianat Registered Member

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    Please, I need further support here.

    I tried reinstalling ESET. No ESET Add-in does not appear in Outlook. No error message is displayed.

    As you've specified, I exited Outlook and deleted the extend.dat. This time, without opening Outlook, I uninstalled ESET. Reboot. Open Outlook. Error message.

    Please help.
     
  7. tony_m

    tony_m Eset Staff Account

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    Hi Diana,

    I sent you additional information via PM. Please let me know how it goes.

    Thank you.
     
  8. Mister Natural

    Mister Natural Registered Member

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    You can manually remove the key using regedit and going to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions. Look for the offending key and delete it.
     
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