Activation Issue

Discussion in 'Prevx Releases' started by bikpela_man, Mar 1, 2010.

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  1. bikpela_man

    bikpela_man Registered Member

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    My hard drive died and I replaced it. Now Prevx will not accept my license activation on the same computer. The error window says that I can not use the license for more than one computer. Is there a way to activate Prevx on my computer again?
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    The best way to get help is from there support inbox: http://info.prevx.com/service.asp

    TH
     
  3. bikpela_man

    bikpela_man Registered Member

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    Hi Triple Helix. Thanks for the help/reply. I did do that yesterday but still haven't heard from them yet. I may have to write again if I don't hear anything from them. It has only been one day.;)
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    If it has been more than 24 hours I would ping them again as you need to have your PC secured! Have you set up your own account through My Prevx? https://my.prevx.com if not do it that way and delete the computer there and then activate again! You will need License and email that you got your license with to set up My Prevx!

    HTH,

    TH
     
  5. bikpela_man

    bikpela_man Registered Member

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    Hi TH,

    Thanks for the help. I did it. I am activated. Thank you and Prevx customer support.:D
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    I'm glad it's all sorted and you are very welcome!

    Cheers,

    TH
     
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