Acronis TrueImage md5.

Discussion in 'Acronis True Image Product Line' started by SpHeRe77, Dec 25, 2006.

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  1. SpHeRe77

    SpHeRe77 Registered Member

    Joined:
    Sep 30, 2006
    Posts:
    17
    Hi,

    I have brought the latest upgrade version of Acronis True Image home 10 and I think my download maybe damaged as it won't install.

    Could you please confirm the md5 of this program. The md5 I have is the following:

    5D3D4EE6B8B53BB0637AF4FB3A2F8F07 TrueImage 10



    Thanks
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello SpHeRe77,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Please be aware that the md5 value for Acronis True Image 10.0 Home is 5d3d4ee6b8b53bb0637af4fb3a2f8f07.

    If the problem with installing of the software persists, please do the following:
    - Completely uninstall any previous version of Acronis True Image.
    - Delete all files in \Documents and Settings\[Account Name]\Local Settings\Temp\ folder by running Disk Cleanup wizard from the system drive (e.g. C:) Properties (remember to check the Temporary Files checkbox).

    - If the issue persists, please create the MSI log file as follows:
    1. Launch the product installation file
    2. Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
    3. Select the path for extracting the component and click Save
    4. Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i msi-name /l*v log-name, where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to
    5. Reproduce the problem and save the log file created during the installation

    Please submit a request for technical support. Provide the MSI log file and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.

    Thank you.
    --
    Ivan Sarychev
     
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