I will try this another way since I can't get a reply in my other post where I have a number of queries re Acronis and no one has replied I have been through this forum and see people complaining about outstanding support tickets. It makes me wonder how reliable this product is. It is the version 9 that I am looking at purchasing, and wondered if it does a complete back up of programs, files, OE , IE and hi speed internet settings etc. In other words doe it do an exact clone so that if you have a crash that when you use the boot disk and install the backup that the notebook is back to where it was working fine. I say working fine as I would not do a b/u unless I had done a defrag, all my updates to that dated and scanned for nasties using my security programs which have protected me for 5 years and that I am didligent with. Then I would like to do an incremental update doing all of the aforementioned before, thus avoiding a b/u fraught with bugs etc. I have been using my notebook, ( i am an accountant ) 12 hrs a day + in many cases and want to be independent of a software techie and ghost and have heard good things about this program. That it is user friendly for a clutz like me. I do a lot of reading before I install a program, so that I know the necessities of the install and then follow the instructions on how to use the program. What I like about this proggy is that there is a Support Forum, but I am wondering about these negative posts re Support tickets and is Acronis going out of business. The store that carries the software did not know much about it. Thus I ask the questions here where experienced users are and Wilders is one of the Best and most reliable sources of quality information. Hoping that it is user friendly, and that a 5 yr user who can troubleshoot decently would be able to follow the directions. This is the one issue that I guess I keep repeating, however it is fundamental to my needs and so I have it at the top of the list for requirements of the software. I will be buying another WD storage drive to do this. the One Touch model. Backup success always frightens me and so I have always had a software tech do it and however the issue is that he fits me in his busy schedule and then I have to leave the notebook for the ghost to be done and wait for the call to pick it up and not know how to install the Ghost if the Screen of death strikes. I don't like this scenario. I could be w/o my notebook for sometime waiting for him to put the Ghost back on. Thus I want something I can use myself. It is version 9 that is on sale for $39.99 and that is what I am looking at purchasing. Is this a good version? any bugs? Why are there so many people waiting with Support tickets That makes me a little nervous, I really would appreciate experienced users of Acronis to respectfully reply to this post. I am tired of paying a techie and feel that I can do this. I would appreciate honesty in respect of my query as I don't know anything about b/u programs. BTW is there a pdf file on their site to instruct me how to use this vers 9. What about this free vers 7.? Probably worth spending the bucks for the newer version. What is missing in version 7? I am not cheap and want to use the most user friendly that is free of any bugs issues etc. Again I look forward to a response to my queries. Respectful Regards and Cheers! I find that Wilders is a great forum and thus rely on members advice!!