Acronis True Image Server And Degraded Raid Array

Discussion in 'Acronis True Image Product Line' started by l00ph0le, Jan 3, 2007.

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  1. l00ph0le

    l00ph0le Registered Member

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    I installed Acronis True image 9.1 on a windows 2003 R2 Server last night.

    This morning my branch office is reporting that the server is down and that the raid array has become degraded. a quick search of the forums have shown this is an issue that has come up before.

    I am using the latest version of the Software.

    The server was full patched last night as well.

    According to dell the server is using either of the following raid apapters.

    Adaptec Cerc Sata 2S
    or Adaptec Cerc Sata1.5/6ch.

    What could be the cause of this problem?
    and how do I recover from this?

    Also how do I prevent this from happening again.
    Can I do a complete uninstall of the Acronis Software until I determine what went wrong.

    I have a company onsite now contacting dell.
    According to the employees there, the server was emitting a loud beep and quite possibly shaking.


    Needless to say I am very angry about this after having spent several thousand dollars on TI 9 workstation and Server licenses for 22 machines, including universal restore and Maintence.
     
  2. l00ph0le

    l00ph0le Registered Member

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    **Update**

    Dell Support came to our branch office yesterday and replaced the #3 drive in our raid array. In addition out #4 drive was offline.

    He force #4 online and said the server was in great shape.

    This morning the server is down again.. and guess what True Image Server 9.1 is still installed...

    With hardware replaced..It makes me wonder how serious this problem is..
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    25,885
    Hello l00ph0le,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Could you please describe the issue in more details? What exactly did you try to perform? Please explain your step-by-step actions which you took that led you to this issue and made "the server is down and that the raid array has become degraded". Have you received any error messages? What exact error messages? When exactly have you received them? You can check log files using Tools -> Show log.

    Thank you.
    --
    Aleksandr Isakov
     
  4. babubo

    babubo Registered Member

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    Feb 6, 2007
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  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello babubo,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please find my reply in this thread you have strated.

    Thank you.
    --
    Aleksandr Isakov
     
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