Acronis True Image Home 9.0 problem!

Discussion in 'Acronis True Image Product Line' started by Vantzos Kostas, May 6, 2006.

Thread Status:
Not open for further replies.
  1. Vantzos Kostas

    Vantzos Kostas Registered Member

    Joined:
    Mar 20, 2006
    Posts:
    36
    I have installed acronis true image home 9.0 trial. During the installation (I didn't run any other program at the same time) the product sayed that it couldn't install one driver in System\CurrentControl\Services\ASPI32\Parameters , because I don't have enough rights , but I am the administrator. I try to uninstall it, in order to reinstall it , but it didn't uninstall , so I made the mistake to delete it from the registry manually (a terrible mistake) , but Windows XP didn't let me to uninstall it completely (some drivers for example). Now I am trying to reinstall it and it says that the data have been destroyed. Is there a solution except reinstall Windows XP?
     
  2. Chutsman

    Chutsman Registered Member

    Joined:
    Jun 17, 2005
    Posts:
    1,181
    Location:
    Brandon, Florida, USA
    Can you go back to a Restore Point in XP that is dated before you first installed TI?
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Vantzos Kostas,

    Thank you for your interest in Acronis Disk Backup Software.

    Could you please describe the issue in more details?

    Could you please tell me the exact error message you have received? Please also send us a screen shot of the error, if possible. Please also do the following:

    - Launch the product installation file;
    - Right-click on the "Install Acronis True Image" and select Extract;
    - Select the path for extracting the component and click Save;
    - Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i msi-name /l*v log-name, where msi-name is the path and the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;
    - Reproduce the problem and collect the log file created during the installation.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
Thread Status:
Not open for further replies.