Acronis True Image Home 2009 Won't Install

Discussion in 'Acronis True Image Product Line' started by BRnR, May 22, 2009.

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  1. BRnR

    BRnR Registered Member

    Feb 21, 2007
    I'm trying to use True Image Home 2009 Build 9707 on Windows Vista SP-1 and a Seagate 1.5GB SATA HD. True Image hangs during install, appears to be completely installed but will not execute. It does uninstall normally without hanging though. Drive passes CHKDSK OK with no errors. Also have 4GB RAM and a Quad-core processor.

    I had a 500GB Seagate SATA drive installed in the same system as a primary boot drive, and Build 9707 installed without a problem. Now that I've upgraded to the 1.5GB drive, True Image won't install.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello BRnR,

    Thank you for your interest in Acronis True Image Home 2009

    Delete all files in \Documents and Settings\[Account Name]\Local Settings\Temp\ folder by running Disk Cleanup wizard from the system drive (e.g. C:) Properties (remember to check the Temporary Files checkbox).

    If the issue persists uninstall the program manually using this KB article

    If the issue still persists download SnapAPI drivers install them, reboot computer then install Acronis True Image Home 2009.

    If it doesn’t solve the issue create MSI log file and attach to your next reply.

    1.Launch the product installation file
    2.Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
    3.Select the path for extracting the component and click Save
    4.Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i path&msi-name /l*v log-name.log, where path&msi-name is the name and path of the file you extracted in steps 2-3 and log-name.log is the path and the name to the log file you want to save the output to. For example, msiexec /i D:\AcronisFolder\AcronisTrueImage /l*v D:\log-name.log
    5.Reproduce the problem and send us the log file created during the installation (it will be created on D partition).

    Best regards,
    Dmitry Nikolaev
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