Acronis True Image Home 2009 Support

Check out the below link in the Top Ten Reviews of Software. Note their comment about Acronis Custsomer support that they rate as top-notch.. Looks to me like Acronis writes their own reviews and sends them to this company to post. Has anyone ever received an answer in two hours. I still have multiple technical request in and have never received one answer. Oh yea, telephone support is available. Can anyone provide me that number.

~Link removed. The site is not recommended by Wilders.~

Help/Support: Excellent

Acronis True Image customer support is top–notch; when we filled out a technical request, we received an answer within two hours. Telephone customer support is available too.

 

This must be advertisement.

 

Not so. Just making a point that what they say is exactly opposite from what I see on this forum.

 

I always use Chat support and never had a bad Chat or uninformed Rep.

 

Here is a more balanced review of the product from PCMAG.

http://www.pcmag.com/article2/0,2817,2336019,00.asp

 

I did not read the reviews, nor plan to, but I will say this: I sent an email to tech support and received a fairly good reply in resonable time. I clicked for more info and got it.

But what amazed me is that a few days later, I got another email from TS stating they were uncertain if I was satisifed with the help so far, or needed more. They offered more help, and I got it.

I was impressed.