I am having an issue with the ATIH2009 setup. I have an open support ticket (#1736696) but Acronis team doesn't respond after sending them logs and stuff. Since I know a workaround I thought I would share that with you in case somebody has the same/similar issues: I have downloaded the latest installation package (TrueImage2009_s_en.exe). These are my installation steps: 1. Run the installation program 2. Extract the MSI from the installation program 3. Run the MSI from the command line: msiexec /i "C:\Temp\AcronisTrueImage.msi" /l*v "C:\Temp\acronis.setup.hang.log" 4. Setup started 5. Agreed to the license agreement and entered my serial keys 6. Select Complete setup 7. Select Install for all users 8. Review the setup options and click Proceed 9. Progress bar slowly reaches the end and sometimes either stays there for ever or the progress resets but nothing happens 9.1 At this point I have created a copy of the log -- this is where it hangs: MSI (s) (98 [10:02:08:555]: Doing action: CAExecutePostInstallBinaries Action 10:02:08: CAExecutePostInstallBinaries. Action start 10:02:08: CAExecutePostInstallBinaries. MSI (s) (98 [10:02:08:558]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CAExecutePostInstallBinaries' MSI (s) (98:E4) [10:02:08:576]: Invoking remote custom action. DLL: C:\Windows\Installer\MSID61E.tmp, Entrypoint: MsiExecutePostInstallBinaries 1: MSIGEN:MsiExecutePostInstallBinaries: MsiExecutePostInstallBinaries started 1: MSIGEN:MsiExecutePostInstallBinaries: Processing ''... 9.2 I have also looked at Process Explorer where I see that msiexec started Explorer.exe as a subprocess that doesn't end 9.3 From the log I see that the program is trying to invoke custom actions by executing MsiExecutePostInstallBinaries method from C:\Windows\Installer\MSID61E.tmp. The file does exist but the processing hangs right there! MY WORKAROUND = HACK: 10. From the ProcessExplorer I kill the Explorer.exe process that was started by msiexec 11. Acronis installer claims to be "successfully" finished 11.1 When I look in the MSI log (see acronis.setup.hang.log) then you can see that MSI reports a successful execution (line 11376: 1: MSIGEN:MsiExecutePostInstallBinaries: Item was successfully executed with code 1 Action ended 10:06:27: CAExecutePostInstallBinaries. Return value 1. 12. The product seems to work fine. I can always reproduce it. The same happens when installing updates. When you release an update and I try to install it, I would see the exact same hang. My system configuration: * Windows Vista x64 with SP1 * My user account is of Administrator type * UAC is turned off I tried on different machines (with the same configuration) and I always see the hang. Have you guys see that as well on any of your configurations?