Acronis True Image Echo Server: Scheduled tasks do not run

Discussion in 'Acronis True Image Product Line' started by RKorecky, Dec 23, 2007.

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  1. RKorecky

    RKorecky Registered Member

    Dec 23, 2007
    After upgrading from Acronis True Image Server to the new Echo Server, scheduled tasks do not run anymore. Even newly created tasks do not run automatically. If I start the defined task manually, everything works like a charm.

    Any suggestions?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello RKorecky,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please do the following:

    - Download and run schedmgr.exe application;
    - Issue the following commands:

    service stop
    service uninstall

    - Close schedmgr;
    - Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.

    - Run schedmgr application once again;
    - Issue the following commands:

    service install
    service start

    - Close schedmgr;

    If the problem still persists then please do the following:

    - Open the command prompt (Start -> Run -> cmd);
    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;
    - Run Acronis Schedule Manager program (schedmgr.exe) once more;
    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;
    - Wait until the scheduled backup will fail;
    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Please also create Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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