Acronis True Image Echo Server: Scheduled tasks do not run

Discussion in 'Acronis True Image Product Line' started by RKorecky, Dec 23, 2007.

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  1. RKorecky

    RKorecky Registered Member

    Joined:
    Dec 23, 2007
    Posts:
    1
    After upgrading from Acronis True Image Server to the new Echo Server, scheduled tasks do not run anymore. Even newly created tasks do not run automatically. If I start the defined task manually, everything works like a charm.

    Any suggestions?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello RKorecky,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please do the following:

    - Download and run schedmgr.exe application;
    - Issue the following commands:

    service stop
    service uninstall

    - Close schedmgr;
    - Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.

    - Run schedmgr application once again;
    - Issue the following commands:

    service install
    service start

    - Close schedmgr;

    If the problem still persists then please do the following:

    - Open the command prompt (Start -> Run -> cmd);
    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;
    - Run Acronis Schedule Manager program (schedmgr.exe) once more;
    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;
    - Wait until the scheduled backup will fail;
    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Please also create Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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