Acronis True Image Echo Server FTP problem

Discussion in 'Acronis True Image Product Line' started by mizer ajkula, Mar 12, 2008.

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  1. mizer ajkula

    mizer ajkula Registered Member

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    I'm running scheduled differential backup to an FTP site. The backup goes through fine (I can verify the image saved on the FTP site) but then the software hangs on "operation 2 of 2, saving partition structure". The operation progress says 100% but the task status is "running". Is there a way to fix this. Also what happens if the transfer of a differential backup to an FTP site is interrupted (disconnected)? Does the task fails, or it continues after the connection is established again?

    Thank you.
     
  2. mizer ajkula

    mizer ajkula Registered Member

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    So it seems nobody knows anything about this. Does anybody here uses backup to FTP site from Acronis True Image Echo Server ?
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello mizer ajkula,

    Thank you for using Acronis Server Disk Backup software

    Could you please collect FTP log?

    To obtain FTP log, please proceed as follows:

    1. Run regedit from Start -> Run
    2. Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)
    3. Add ftp value (Type: DWORD; Data: 1)
    4. Reproduce the issue

    In Windows 2000/XP/2003 the ftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

    In Windows Vista the ftp.log will be created in \ProgramData\Acronis\DebugLogs.

    Then submit a request for technical support. Attach the collected log and all the related information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Regarding your second question - the operation would not be resumed if the transfer was interrupted and the task would fail.

    Thank you.
    --
    Michael Levchenko
     
  4. mizer ajkula

    mizer ajkula Registered Member

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    Probably the better option would then be to backup to a local hard drive, and then transfer the image over Internet using some other tool that will enable me to resume the upload if interupted.
     
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