Acronis True Image Echo Server for Windows installation troubles

Hi,

I try to install Acronis True Image Echo Server on Windows 2003 Enterprise Server X64 without any success

Installation process always fails with:
The installation was interrupted before Acronis True Image Echo Server could be installed. Yout need to restart the installer to try again.


Any Hints, please?

I found this in Aconis installation log:
===================================
1: MSIGEN:MsiSnapmanInstall: Path to SnapAPI DLL: C:\WINDOWS\SysWOW64\snapapi.dll
MSI (s) (84:E0) [09:34:45:578]: Executing op: ActionStart(Name=_USRCUSTACT_MsiVSSInstall_VSSProvider,,)
Action 9:34:45: _USRCUSTACT_MsiVSSInstall_VSSProvider.
MSI (s) (84:E0) [09:34:45:578]: Executing op: CustomActionSchedule(Action=_USRCUSTACT_MsiVSSInstall_VSSProvider,ActionType=3073,Source=BinaryData,Target=MsiVSSInstall,CustomActionData=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\tmp29.tmp)
MSI (s) (84:90) [09:34:45:593]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI13B5.tmp, Entrypoint: MsiVSSInstall
MSI (s) (84:E0) [09:34:45:625]: Executing op: ActionStart(Name=CARegisterComPLus_Acronis_VSS_Provider,,)
Action 9:34:45: CARegisterComPLus_Acronis_VSS_Provider.
MSI (s) (84:E0) [09:34:45:625]: Executing op: CustomActionSchedule(Action=CARegisterComPLus_Acronis_VSS_Provider,ActionType=3078,Source='cscript for registering/unregistering Acronis VSS Provider

Option Explicit
Dim ProviderName, ProviderDLL, ProviderDescription
Dim Ok, OnRollback

Function VBScriptCA_RollbackUninst()
Ok = 1
OnRollback = 1
WriteToLog "Args passed: "&Session.Property("CustomActionData")

Dim Args
Args = Split(Session.Property("CustomActionData"), ";")

Dim Count, Dummy
Count = 0
WriteToLog "Parameters parsed:"
For Each Dummy In Args
Count = Count + 1
WriteToLog " "&Dummy
Next

If Count = 0 Then
WriteToLog "No parameters were passed"
VBScriptCA_RollbackUninst = 3
Exit Function
End If

If Count > 0 Then
If Args(0) = "-register" AND Count = 4 Then
WriteToLog "Uninstall rollback mode detected.."
ProviderName = Args(1)
ProviderDLL = Args(2)
ProviderDescription = Args(3)

InstallClusterMSDTC

If NOT Ok = 1 Then
VBScriptCA_RollbackUnin
[CUSTOMACTION]: Args passed: -register;Acronis VSS Provider;C:\WINDOWS\SysWOW64\snapapivss.dll;VSS Provider
[CUSTOMACTION]: Parameters parsed:
[CUSTOMACTION]: -register
[CUSTOMACTION]: Acronis VSS Provider
[CUSTOMACTION]: C:\WINDOWS\SysWOW64\snapapivss.dll
[CUSTOMACTION]: VSS Provider
[CUSTOMACTION]: Registering mode detected..
[CUSTOMACTION]: Detecting MS Cluster...
[CUSTOMACTION]: - Cluster connection attempted. Exit code: -2147023143 [0x800706D9]
[CUSTOMACTION]: - This is not a cluster node
[CUSTOMACTION]: - Proceeding with normal installation...
[CUSTOMACTION]:
ERROR:
[CUSTOMACTION]: - Error code: 429 [0x1AD]
[CUSTOMACTION]: - Exit code: 202
[CUSTOMACTION]: - Description: ActiveX component can't create object
[CUSTOMACTION]: - Source: Microsoft VBScript runtime error
[CUSTOMACTION]: - Help file:
[CUSTOMACTION]: - Help context: 0
[CUSTOMACTION]: - COM+ Errors detected: (0)
Action ended 9:34:45: InstallFinalize. Return value 3.
MSI (s) (84:E0) [09:34:45:703]: User policy value 'DisableRollback' is 0
MSI (s) (84:E0) [09:34:45:703]: Machine policy value 'DisableRollback' is 0
MSI (s) (84:E0) [09:34:45:718]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=944524371,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=3)
MSI (s) (84:E0) [09:34:45:718]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (84:E0) [09:34:45:718]: Executing op: DialogInfo(Type=1,Argument=Acronis*True*Image*Echo*Server)
MSI (s) (84:E0) [09:34:45:718]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 9:34:45: Rollback. Rolling back action:
Rollback: CARegisterComPLus_Acronis_VSS_Provider
=============================================

Regards

 

I ran into that once. Try this:

Error:
The installation was interrupted before Acronis True Image Enterprise Server could be installed. You need to restart the installer to try again.

Solution:

Check the following services

COM+ must be running.
VSS can't be disabled.

 

Hello all,

Thank you for using Acronis Server Disk Backup software

ms62, could you please make sure the following services are running:

* COM+ System Application
* Distributed Transaction Coordinator

If all of them are started, could you please check that COM+ is not broken by opening it manually (Control Panel -> Administrative Tools -> Component Services -> Computers -> My Computer -> COM+ Applications -> System Application). If at any of the steps there appears an error message, then COM+ Application is broken.

If you've checked that services are enabled and COM+ Application is working then it's possible that Volume Shadow Copy service is disabled or not started. Could you please make sure it is enabled and then start it. If it fails to start due to any reason, this means that there are some problems with VSS subsystem itself.

In case starting Volume Shadow Copy service does not help, proceed as follows:

* Delete Acronis VSS Provider from Control Panel -> Administrative Tools -> Component Services -> Computers -> My Computer -> COM+ Applications -> System Application
* Delete \Windows\System32\snapapivss.dll if it exists
* Find and delete all registry keys (Start->Run->Regedit) which contain the following GUIDs:

o F5DBCC43-B847-494e-8083-F030501DA611
o 89CDAF20-82B6-42cd-A4B4-573C81999C35
o 5FC845EB-F299-40f0-9725-34045F7EA8BA

There will be keys with names beginning with SnapVSSProvider when one starts searching for 5FC845EB-F299-40f0-9725-34045F7EA8BA. These keys should be deleted.

* Install SnapAPI
* Install Acronis True Image Echo Server
* Reboot

If the issue is still exist then could you please submit a request for technical support. Attach all the information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Michael Levchenko

 

Thank you!

COM+ rebuild solved my problem ...

http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B301919

BR