Acronis True Image Echo Server For Linux - Snapapi Driver

Discussion in 'Acronis True Image Product Line' started by ahtshun83, Dec 9, 2008.

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  1. ahtshun83

    ahtshun83 Registered Member

    Dec 9, 2008
    Hi all,

    I am new to this software..i manged to install this software on CentOS 5 however whenever i launch the software,there will be an error message
    "E000101F4 Unable to open initialize computer , Required kernel object module(snapapi driver) not found"

    i found this article link on build/install this module

    however i dont really understand/how to get those version value correctly..

    Kernel version: 2.6.18-92.1.6.el5PAE (type uname -r in terminal console)

    Module name: snapapi26

    Config file: anaconda-ks.cfg (type ls in terminal console from root )

    KERNEL_ARCH: i686 (type uname -min terminal console)

    I ran below command on terminal console but i dont know how to find those value in RED

    dkms build -m <snapapi26 > -v <MODULE_VERSION> \
    --config <anaconda-ks.cfg> --arch <i686> \
    --kernelsourcedir <PATH_TO_KERNEL_SOURCES>

    My problems:
    1. where to find "<PATH_TO_KERNEL_SOURCES>"?

    2. where to find module version? I typed ls /usr/src/snapapi* but it only show as below:

    dkms.conf snapapi26.c sn_huge_ptr.h snumbd.h
    Makefile snapapi.h snumbd26.c

    Anyone can help me on my issue?Thank you
  2. ahtshun83

    ahtshun83 Registered Member

    Dec 9, 2008
    hi all,

    anyone can assist on my issue? Thank you!!:D
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello ahtshun83,

    Thank you for your choosing Acronis True Image Echo Server for Linux

    Please accept our apologies for the delay with the response.

    Could you please login under root account and issue the following in command line?

    # dkms status

    It will give you the Snapapi module version you have installed. For example:

    [root@test ~]# dkms status
    snapapi26, 0.7.10, 2.6.9-1.667, i686: installed
    [root@test ~]#

    Here the Snapapi module is 0.7.10.

    - Please note that:

    <KERNEL_VERSION> is the version of your running kernel, you may detect it by "uname -r" command.

    <CONFIG_FILE> - path to the config file of your running kernel. It's usually located in your /boot/ directory.

    <KERNEL_ARCH> - kernel package architecture, you may detect it with "uname -m" command.

    <PATH_TO_KERNEL_SOURCES> is the directory with the sources of your running kernel. For example on Red Hat based Linux distribution you should be able to find the sources in /lib/modules/<KERNEL_VERION>/build directory.

    Please note that you could find detailed information about Acronis Enterprise products in User's Guides.

    Thank you.
    Alexander Nikolsky
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