Acronis True image echo server and HP dat 72 usb tape drive

Acronis say: "no media is available"
The tape is corrected inserted.

thank you

 

Hello helpdeskmail,

Thank you for choosing Acronis Disk Backup Software.

Could you please do the following?

(1) Save Windows System Information to a file as it is described in Acronis Help Post.

(2) Save the diagnostic output to tapes.txt:

- Download tapes.zip;
- Unpack the archive to C:\;
- Start the command prompt (Start -> Run -> cmd);
- Run the following command:

c:\tapes.exe > c:\tapes.txt

Then please submit a request for technical support via web form. Attach Windows System Information and C:\tapes.txt to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.

Best Regards,
Alexey Bogomolov