Acronis True image echo server and HP dat 72 usb tape drive

Discussion in 'Acronis True Image Product Line' started by helpdeskmail, Dec 8, 2007.

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  1. helpdeskmail

    helpdeskmail Registered Member

    Oct 15, 2003
    Acronis say: "no media is available"
    The tape is corrected inserted.

    thank you
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello helpdeskmail,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please do the following?

    (1) Save Windows System Information to a file as it is described in Acronis Help Post.

    (2) Save the diagnostic output to tapes.txt:

    - Download;
    - Unpack the archive to C:\;
    - Start the command prompt (Start -> Run -> cmd);
    - Run the following command:

    c:\tapes.exe > c:\tapes.txt

    Then please submit a request for technical support via web form. Attach Windows System Information and C:\tapes.txt to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.

    Best Regards,
    Alexey Bogomolov
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