Acronis True image echo server and HP dat 72 usb tape drive

Discussion in 'Acronis True Image Product Line' started by helpdeskmail, Dec 8, 2007.

Thread Status:
Not open for further replies.
  1. helpdeskmail

    helpdeskmail Registered Member

    Joined:
    Oct 15, 2003
    Posts:
    6
    Acronis say: "no media is available"
    The tape is corrected inserted.

    thank you
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello helpdeskmail,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please do the following?

    (1) Save Windows System Information to a file as it is described in Acronis Help Post.

    (2) Save the diagnostic output to tapes.txt:

    - Download tapes.zip;
    - Unpack the archive to C:\;
    - Start the command prompt (Start -> Run -> cmd);
    - Run the following command:

    c:\tapes.exe > c:\tapes.txt

    Then please submit a request for technical support via web form. Attach Windows System Information and C:\tapes.txt to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.

    Best Regards,
    Alexey Bogomolov
     
Thread Status:
Not open for further replies.