Acronis True Image 10 = 52Min's for 3GB

Discussion in 'Acronis True Image Product Line' started by Priest, Feb 16, 2008.

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  1. Priest

    Priest Registered Member

    Joined:
    Feb 13, 2008
    Posts:
    7
    Once again I'm back with another AMAZING problem ? o_O ? :eek:

    My System: :D
    Asus P5E3 Deluxe
    Quad Core 6600
    2GB Ram
    Sata 300GB with 3 partitions each 40GB
    Extr. HDD 60GB Maxtor USB 2.0
    Windows XP Pro
    Acronis 10 Build 4.942 S

    SO now new problem: :ouch:
    After 3 days of trying to contact Acronis,
    via Email & a 0900 Tel.Nr. =0.62Euro cents per minute :mad:
    and having NO luck what so ever in restoring my system!

    I redid the whole thing at a minimum, XP, Hardware drivers, bla bla bla,
    and i decided, this I'll do the backup from the CD (NOT IN WINDOWS),
    THIS very very wierd,
    52 Minutes for a backup
    hmmmm,
    SAY WHAT ?? o_O ??
    it gets better
    1Hour and 32Minutes if it is to check the structure after.

    Now either I am doing something wrong (which could be possible 5% chance)
    or my Bios needs to be set differently (doubt it, but possible),
    or I spend my hard earn money for a software that is still in it's baby shoes
    (not sure yet).

    Oh in my version there are 3 options from CD:
    1. with usb drivers -LOL which does NOT find my 300GB HDD
    2. without usb drivers and FINDS both 300GB HDD & 60GB Ext. HDD o_O??
    3. windows

    I really hope that someone smart out there has a solution

    Greetings to all that give help & there know how to support others,
    A BIG THANKS TO THEM.
     
  2. DwnNdrty

    DwnNdrty Registered Member

    Joined:
    Mar 28, 2007
    Posts:
    3,335
    Location:
    Florida - USA
    Acronis seems to have problems with the newer hardware, which yours certainly is. One thing to try is to build a BartPE cd and include in it the True Image Plug-in.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Priest,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please let us know your Acronis request number (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find out how the investigation of your issue is going. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

    Please also clarify, were you using full version or safe version of Acronis Bootable Rescue Media?

    Thank you.
    --
    Marat Setdikov
     
  4. jmk94903

    jmk94903 Registered Member

    Joined:
    Jul 10, 2004
    Posts:
    3,329
    Location:
    San Rafael, CA
    The Linux environment for the Recovery CD obviously doesn't support your hardware well.

    The options are:

    1. Use Windows and Windows drivers by building a Bart PE disk with the Acronis TI plug-in.

    2. Trying the trial version of TrueImage 11 to see if it has better support.

    3. Seeing if Acronis Tech Support can provide a special recovery CD ISO image with better support.
     
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