Acronis TI2009 + Ext2fsd driver = blue screen crash

Discussion in 'Acronis True Image Product Line' started by thorazine74, Jun 19, 2009.

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  1. thorazine74

    thorazine74 Registered Member

    Sep 23, 2008

    I tried to install TIH 2009 9709 in a Windows Vista SP2 system where I had installed Ext2fsd v0.46 (a installable filesystem that lets you read and mount Ext2 & Ext3 partitions) and the installer fails with a blue screen crash mentioning Ext2fsd.sys driver.
    I disabled the driver and the installation went fine but the same crash occurs if you try to start TI program with the mentioned driver loaded. That seems to happen even without any Ext3 partitions mounted, as long as the Ext2fsd service is running.
    Just reporting this in case the compatibility with these kind of FS Drivers can be fixed. The obvious workaround (unmount and disable the driver service) works but I would like to keep the partitions mounted if posible. Or maybe someone else knows of a better solution?
    Incidentally, I have MacDrive (another Installable File System driver) installed but that one works without troubles with TIH 2009. Wonder whats different between the two that makes the computer crash...
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello thorazine74,

    Thank you for using Acronis True Image Home 2009

    In order to be sure that the issue concerns Ext2fsd.sys driver please provide us the following diagnostic information:

    - Download and unpack the Device Tree application:
    - Run the application from "i386" folder (run the 64-bit version of Device tree from "x64" folder if you have Windows Vista 64-bit);
    - Completely unfold (click on all plus signs) the \Driver\partmgr and \Driver\volmgr branches;
    - Move the margin to the right in order to see all the items;
    - Make a screen shot and send it to us.

    Send us crash dumps.
    - Reproduce the problem (application crash);
    - Do not close the "Application has stopped working" window;
    - Run Task Manager (press Ctrl-Shift-Esc buttons);
    - Go to "Processes" tab and right-click on the crashed process;
    - Select "Create Dump File" item from the menu;
    - Pick up the .DMP file created and send it to us;
    - Open Start->Run (or press Windows-R buttons) type "%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive" string without quotes and hit Enter key
    - After that you will see a folder (or a few folders), the name of which starts with "Report"
    - Please send us Report.wer file from the last created folder
    Please note that you may add the two collected files into rar or zip archive file.

    As workaround download the latest available build of the Ext application, install it and see if the issue persists.

    Best regards,
    Dmitry Nikolaev
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