Acronis TI Version 11 Error in Log

Getting the following error in Acronis TI 11 in XP Pro SP3 and have no idea what task this is referring to. Is there a way to determine what exactly this task is?

 

Hello enduser999,

Thank you for your interest in Acronis True Image

Please attach log file with the error, also please clarify the following:

1) Destination place for the backup archive
2) Build number of the program
3) Is it full drive/partition or file/folder backup
4) Do you run the task manually or is it a schedule task?

It looks like Acronis scheduler issue so try to update scheduler using the following KB article

Best regards,
--
Dmitry Nikolaev

 

All back up jobs were deleted and still got the error

1) Destination place for the backup archive
none
2) Build number of the program
8101
3) Is it full drive/partition or file/folder backup
there is no backup job showing up
4) Do you run the task manually or is it a schedule task?
neither


Attached is the logfile

 

I also installed the scheduler fix and it had no affect on the problem.

 

For my understanding:

According to your answers I assume following:

1. You have never created a task.
2. But something is running and creates the mentioned message.

Is it right?

 

Have you recently changed your drive, drive letter or drive you image to?

Have you added, resized or removed partitions on the drive, as doing this will alter what Acronis calls the drive signature and the task(s) won't be able to operate.

Colin

 

When this error first showed up there were two tasks set up. One Auto and one none scheduled. Both of these tasks were deleted yesterday to determine whether they were causing the error. Apparently not since the error is still occurring with no tasks set up in Acronis.

 

Yes I did resize partitions. But the two tasks that I was using have been deleted from Acronis and the error is still occurring. As well when the two tasks existed the scheduled and the maniually run tasks both ran ok.

 

Hello enduser999,

Thank you for using Acronis True Image

- Download the file;
- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following commands in the folder you saved the file to:

schedmgr task zap
schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start

This should delete all Acronis scheduled tasks on the PC.

See if the issue remains. If the issue persists, please remove the program by means of Acronis Clean Up Utility and reinstall the program.

Thank you.

--
Oleg Lee

 

Thanks the first series of steps appears to have fixed the problem.

 

Hello enduser999,

Thank you for taking time to contact us. I am really glad to hear that the issue has been resolved.

Thank you.

--
Oleg Lee