okay, let me take this from the beginning. maybe there is something wrong with my thinking or following instructions. i am trying to do a simple restore using WinXP Home. previously, i true imaged my two partitions which is on one disk. it was stored on an EXTERNAL hard drive. it was verified. it was about 16 gb so the external hard drive shows three multifile tib extensions. when i try to restore using either the first or the third extension ( i am not sure which is the correct one ) everything runs smoothly, i followed the instructions. 1) i go to - restore 2) i select the last tib mulitifle extension ( i also tried the first tib multifile instruction- with the same non- restoring results) 3) i choose not to verify (since i did it before) 4) i choose the disk to restore both partitions 5) i choose the delete everyrthing on the hard drive partition 6) it locks everything and tells me some files are still active 7) it recommends i reboot (which i do) -- after it reboots, (of course my mouse does not work) and i have to use the keyboard- the following happens (which is a repeat of before). 1) i chose to restore 2) when i press next (using the keyboard command).. the computer automatically reboots all over again and there is no restore. this happens regardless which tib extension i used. the WinXP home operating system re-starts; there is not restore. so what am i doing incorrectly? i thank you.