Acronis TI Home 2009 don´t start manual task

My Acronis TI Home 2009 installation worked fine for a week. Then some strange happend: I couldn´t start a new manually task. Everytime I tried to start the task nothing happens. There where planned tasks in the "Tasks & Logs"-View. Planned time was there 00:00:00.

Scheduler log says:
18.07.2009 19:25:07 Service globals: build=318 user="NT-AUTORITÄT\SYSTEM" log_flags=0|sys_errors|run_task|security|domains|start_stop|logon_logoff|scheduling|api_calls|internals|notify|helper|idle_events
18.07.2009 19:25:07 API Reply: OP=UNKNOWN Ver=3 Status=0 Misc=0 Id=0
18.07.2009 19:25:15 API Entry: OP=RUN_TASK Ver=3 Misc=0 Id=4 IntUser=1 LogonSid=S-1-5-5-0-57452 User="ANDREAS\Andy"
18.07.2009 19:25:15 API Extra: OP=RUN_TASK WtsId=0 TimeOut=10000
18.07.2009 19:25:15 For user 1 stored token 0000011C replaced with 00000128
18.07.2009 19:25:15 Trying task 1-4 as Manual
18.07.2009 19:25:15 Preferred WTS id=0
18.07.2009 19:25:15 API Reply: OP=UNKNOWN Ver=3 Status=0 Misc=131498 Id=4
18.07.2009 19:25:15 Running task 1-4 failed
18.07.2009 19:25:15 flags=0|logon
18.07.2009 19:25:15 API Extra: OP=RUN_TASK Try failed with flags=0x1
18.07.2009 19:25:15 API Reply: OP=RUN_TASK Ver=3 Status=0 Misc=0 Id=4
18.07.2009 19:25:15 API Entry: OP=WAIT_CHANGES_EX Ver=3 Misc=131498 Id=0 IntUser=-1 LogonSid=S-1-5-5-0-57452 User="ANDREAS\Andy"
18.07.2009 19:25:15 API Reply: OP=WAIT_CHANGES_EX Ver=3 Status=0 Misc=131498 Id=4
18.07.2009 19:25:15 API Entry: OP=WAIT_CHANGES_EX Ver=3 Misc=131498 Id=0 IntUser=-1 LogonSid=S-1-5-5-0-57452 User="ANDREAS\Andy"
18.07.2009 19:25:23 API Entry: OP=SET_LOG_FLAGS Ver=3 Misc=0 Id=0 IntUser=-1 LogonSid=S-1-5-5-0-57452 User="ANDREAS\Andy"

18.07.2009 20:10:15 Service globals: build=318 user="NT-AUTORITÄT\SYSTEM" log_flags=0|sys_errors|run_task|security|domains|start_stop|logon_logoff|scheduling|api_calls|internals|notify|helper|idle_events
18.07.2009 20:10:15 API Reply: OP=UNKNOWN Ver=3 Status=0 Misc=0 Id=0
18.07.2009 20:10:29 API Entry: OP=CREATE_TASK Ver=3 Misc=0 Id=0 IntUser=0 LogonSid=S-1-5-5-0-58097 User="ANDREAS\Andy"
18.07.2009 20:10:29 API Reply: OP=UNKNOWN Ver=3 Status=0 Misc=4292207859 Id=1
18.07.2009 20:10:29 API Reply: OP=CREATE_TASK Ver=3 Status=0 Misc=0 Id=1
18.07.2009 20:10:29 API Entry: OP=SET_DEVICE_CHANGED_HASH Ver=3 Misc=72435924 Id=1 IntUser=1 LogonSid=S-1-5-5-0-58097 User="ANDREAS\Andy"
Different packet sizes: Client=24 Service=3396
18.07.2009 20:10:29 API Reply: OP=SET_DEVICE_CHANGED_HASH Ver=3 Status=0 Misc=72435924 Id=1
18.07.2009 20:10:29 API Entry: OP=RUN_TASK Ver=3 Misc=0 Id=1 IntUser=1 LogonSid=S-1-5-5-0-58097 User="ANDREAS\Andy"
18.07.2009 20:10:29 API Extra: OP=RUN_TASK WtsId=0 TimeOut=10000
18.07.2009 20:10:29 For user 1 stored token 00000110 replaced with 00000100
18.07.2009 20:10:29 Trying task 1-1 as Manual
18.07.2009 20:10:29 Preferred WTS id=0
18.07.2009 20:10:29 Running task 1-1 failed
18.07.2009 20:10:29 flags=0|logon
18.07.2009 20:10:29 API Extra: OP=RUN_TASK Try failed with flags=0x1
18.07.2009 20:10:29 API Reply: OP=RUN_TASK Ver=3 Status=0 Misc=0 Id=1
18.07.2009 20:10:30 API Entry: OP=WAIT_CHANGES_EX Ver=3 Misc=0 Id=0 IntUser=-1 LogonSid=S-1-5-5-0-58097 User="ANDREAS\Andy"
18.07.2009 20:10:30 API Reply: OP=WAIT_CHANGES_EX Ver=3 Status=0 Misc=0 Id=1
18.07.2009 20:10:30 API Entry: OP=WAIT_CHANGES_EX Ver=3 Misc=0 Id=0 IntUser=-1 LogonSid=S-1-5-5-0-58097 User="ANDREAS\Andy"
18.07.2009 20:10:44 API Entry: OP=SET_LOG_FLAGS Ver=3 Misc=0 Id=0 IntUser=-1 LogonSid=S-1-5-5-0-58097 User="ANDREAS\Andy"

The following lines fixed the problem - but the problem appears after a few days again (after some restores to the same image):

schedmgr task zap
schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start

I think, the changed SID ist the problem? Does Acronis TI Home 2009 change the SID by restoring?

Andy

 

Hello Andy_F,

Thank you for choosing Acronis True Image Home 2009!

Please follow the instructions from our Public Knowledge Base article:
1518: Acronis True Image Scheduled Tasks Do Not Run
In order to update Acronis Scheduler Service.

Acronis True Image Home 2009 doesn't change user SIDs on restore. Only Acronis corporate products with Acronis Universal Restore add-on can do it.
"LogonSid" - is an internal parameter of Acronis scheduler.

Thank you.
Daniel Pustovoy

 

Version-info from new scheduler is the same as build 9796? Are there any changes?

It seems to work - but how long ....

Andy