Has anyone tried to get thru toAcronis support. I have been trying to get there support for days without any results. They refuse to give out any telephone numbers and they do not respond to any of my e mails. Exp: I purchased there Acronis true image 10 home version and then noticed on there web site that a 11 home version was released. I faxed via e mail my confirming invoice for the 10 home purchase. Becasue Acronis has a 30 day policy whereby I am entiled to there 11 home version for free. Also when I e mailed Acronis on some questions about the cloning process on how to cancel the program , they keep saying to me go to this support page. The thing is that this cancel process does not show in there users manual. Would anyone have some suggestions.