I had an account previously established at acronis...recent try to login failed. So, I click the forgotten password link (pwd was not forgotten; I had it in a file and it used to work). The link results in an email to your login email address (so obviously the email address is right, or I wouldn't get the automated response) You click a link in the received automated email, and that displays a page giving you a new password. Go use that password (by cut and paste) to login. It fails. Get new passwords repeatedly. It fails multiple times. Enter a support request in the stupid "fill in many useless fields" web form (you can't send email to firstname.lastname@example.org any more. Well, you can send it, but you get an automated answer saying to use the web form. The result of the support request through the web form is an email with a new password...one which fails like all the others. Two tries doing it this way, resulting in the endless loop of all you can get from them is a new password that won't work on the account. ACRONIS SUPPORT IS USELESS. I have a feeling that the account got locked automatically for too many failed pwd attempts, but there is no way to communicate with support to get it looked at. All they will do is push the button that answers your query with the automated new password. Oh, did I say you cannot reach them on the phone? ACRONIS SUPPORT IS USELESS.