Acronis Recovery took 11 hours?

Ok,

We are new to using Acronis but have purchased it for all our servers and our two IT laptops as we are constantly messing around with them.

I had to do a restore yesterday as I installed a program that hosed up windows pretty good. I inserted the acronis boot disk and began the recovery at 4:30pm. At 3:30am the following day it was finished.

Now, what confuses me is that it only takes roughly 20 minutes to do a FULL non incremental backup (roughly 40gb of data) and only about 5 to do the incremental.

Taking 11 hours to recover is not going to work for us.

Now, I was not using the secure zone as I had a problem with it on this computer. Its a vista Alienware laptop with dual harddrives in a raid configuration. For some reason after installing the secure zone it would take roughly 10 minutes to boot up (this is a dual core laptop with 2gb or ram), then one day it wouldn't boot. I got no OS, no BIOS nothing. So I used alienwares recovery disks rebuilt the machine did not install the secure zone but did reinstall acronis TI and all was good. I know two seperate issues, but figured more info was better than none.

Using Acronis Workstation 9.1
Machine Spec's are as follows:
II. Configuration


Processor(s)

Processor 1
Name: Intel(R) Core(TM)2 CPU T7600 @ 2.33GHz
Manufacturer: GenuineIntel
Caption: x64 Family 6 Model 15 Stepping 6
Version: Model 15, Stepping 6
Current Clock Speed: 2667MHz
Address Width: 32Bits
Data Width: 64Bits
Socket Designation: U2E1
Verified Hardware Device against Order: CPU-2.33C2DT7600G
Verify Correct Processor Frequency

System Memory

Memory Module 1
Capacity: 1024MB
Bank Label: DIMM #1
Mem_Type: DDR2
Mem_Frequency: 332.5 MHz
Verified Hardware Device against Order: MEM-MOBLDDR21GBP53SM
Verify Correct Memory Type
Verify Correct Memory Size
Memory Module 2
Capacity: 1024MB
Bank Label: DIMM #2
Mem_Type: DDR2
Mem_Frequency: 332.5 MHz


BIOS Information

Manufacturer: ALIENWARE
Name: Ver 1.00PARTTBL
Version: 1.19
Version: ALWARE - 6040000

Motherboard Information

Manufacturer: ALIENWARE
Product: M5700I-R2
Serial Number: Not Applicable
Version: Not Applicable
Power settings optimized

Video Adapter

Caption: ATI Mobility Radeon X1800
Adapter RAM: 256MB
DriverVersion: 6.0.5600.16384


Hard Drive(s)

VIA 6421 RAID 0 SCSI Disk Device
Model: VIA 6421 RAID 0 SCSI Disk Device
Size: 200GB
Total Heads: 255
Total Cylinders: 24322
Total Tracks: 6202110
Tracks Per Cylinder: 255

Optical Drives / Other Storage

Optiarc DVD RW AD-5540A ATA Device

Operating System: MS Vista Ultimate


DirectX Version: 10

So my questions are this:

1. Why did it take so long to recover 44gb of data?
2. What can I do to dramatically improve this performance? Is BartPE the only option?
3. Can secure zone run on Vista with Raid Drives? Was it just a weird fluke problem I had or is it a known issue with Acronis?

Thanks in advance,

 

Maybe I missed it in your list, but what version and build of True Image are you using? And where is the backup Image stored?

 

Workstation 9.1 Build 3887

 

What you need is BartPE with the TI BartPE files. See Beginners Guide To BartPE, that will give you step by step instructions to do create it.

 

I agree that BartPE with the proper drivers is likely to correct the problem. But I disagree that is the best (long-term) solution. What is needed is an offical support ticket logged with Acronis so the problem can be addressed within the recovery environment so the product works as advertized.

 

It would also help to know where the backup Images are stored.