acronis loader get stucked

I need to recover my system partition on windows 2003 server and I use acronis true image server

starting with the original cd ends, after it shows "acronis loader....", with a black screen.....

as well starting the recovery out of windows, end with a black screen after restart.......

any idea on this

thx. ray, switzerland

 

Hello reininger,

Thank you for choosing Acronis Server Disk Backup Software.

We are sorry for the delayed response.

First of all, please make sure you use the latest build (3677) of Acronis True Image 9.1 Server for Windows and that the Bootable CD also create with the latest build. To get access to updates you should first register your software.

If that does not help please try to create a bootable disk ISO image. Having created the ISO disk image, you will be able to burn it onto any kind of CD/DVD recordable, using CD/DVD recording software.

If the issue still persists, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Aleksandr Isakov

 

Use the F11 command and issue vesa=off, the pre 3677 rescue had this problem with LCD screens from our experience