acronis loader doesn't work

Discussion in 'Acronis True Image Product Line' started by interamnanahars, Oct 20, 2004.

Thread Status:
Not open for further replies.
  1. interamnanahars

    interamnanahars Registered Member

    Joined:
    Oct 20, 2004
    Posts:
    2
    i have installed and permormed a disk imaging on a network drive, without any problem.
    now i'd like to recover the image, but doing it, either from windows (9:cool: or using booting dikettes i made, does not work.
    the acronis loader fail to boot in both cases: final message:
    no count on idle task.
    any idea on its meaning and how to workaround it?
    thanks a lot.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello interamnanahars,

    Thank you for choosing Acronis True Image (http://www.acronis.com/products/trueimage/).

    We are really sorry for the inconveniences.

    CAn you please clarify when does Acronis loader hang exactly? Do you see the blue splash screen with Acronis logo? Do you see the "Loading, please wait" message?

    Thank you.

    --
    Best regards,
    Andrew Berezovsky
     
  3. interamnanahars

    interamnanahars Registered Member

    Joined:
    Oct 20, 2004
    Posts:
    2
    i load all of six diskettes i made.
    then on a black dos screen i see acronis logo and the message:
    loading, please wait...
    then
    invalid operand: 0000
    cpu: 0
    eip: 0010: c0249dfa not tainted
    eflags: 00010246
    then cpu registers values, not reported
    then process sweaper pid: 0 stackpage: c023d000
    then stak values, not reported
    then call trace c0166fae c0105000
    code ff ff ff 83 c4 10 85 c0 74 17 83 ec 0c ff 75 08 e8 fc ff ff
    0 kernel panic: attempted to kill the idle task
    in idle task not syncing
    no count in shutdown

    system hanged

    that's all
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello interamnanahars,

    Please send this information to support@acronis.com. Also you can send me a Private Message with your email address and I will contact you soon with diagnostic instructions.

    Thank you.

    --
    Best regards,
    Andrew Berezovsky
     
Thread Status:
Not open for further replies.