Acronis Germany bankrupt ?

Discussion in 'Acronis True Image Product Line' started by rhs, Feb 4, 2007.

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  1. rhs

    rhs Registered Member

    Joined:
    Sep 4, 2005
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    7
    Hi,

    well i have some trouble to install the Backup Server for my 10-licence TI 9.1 WS to a W2000 Pro PC. It "worked" more or less until build #3694, but the upgrade to build #3832 failed for the part "Backup Server".

    The installer starts to install and after a while it says (analogous) "Backup server can not be installed, restart and try again". After restarting and trying again to install the crap i still get the same question. The rest works ok.

    I tried to contact Acronis Germany for help in this case two times, but they are simply ignoring my requests. I am really not paying a 0900 phone hotline for a deficient product. I even did not get a ticket or responst at all after submitting the support case at their website. Nothing, nada.

    So, is the german office bankrupt or in holidays ? Or has Acronis simply closed their german support office ? Very unprofessional behaviour IMHO.

    Greetings
    Ralf
     
  2. Long View

    Long View Registered Member

    Joined:
    Apr 30, 2004
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    Location:
    Cromwell Country
    Perhaps you should try build 3854 or go back to 3694 if that also fails
     
  3. VolkerNadolski

    VolkerNadolski Registered Member

    Joined:
    Jan 23, 2006
    Posts:
    165
    Hi,

    Acronis HQ in Germany moved to another Office in Munich. Maybe there are not operational to 100% till now..... I'm waiting for the new release (should have been released two weeks ago)....

    Volker
     
  4. fulbrich

    fulbrich Registered Member

    Joined:
    Jan 25, 2006
    Posts:
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    Location:
    Germany
    Hello
    you are waiting for a new release ? I , too .
    For what release are you waiting ? I am waiting for TI 9.0 Home
     
  5. VolkerNadolski

    VolkerNadolski Registered Member

    Joined:
    Jan 23, 2006
    Posts:
    165
    Hi,

    I'm waiting for

    9.1 Workstation
    9.1 Server
    10 Home

    and DiskDirector Suite 10

    Greets

    Volker
     
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