I purchased Acronis True Image 9.1 to create a standard corporate image for our organizations 7 laptops. 6 of the 7 laptops are identical. Dell Latitude 131L. Yesterday afternoon (pretty much the entire afternoon) I struggled to get Acronis True Image 9.1 (Build 3887) to restore our standard (valid) image WITHOUT SUCCESS. Heres the process: 1. Start Acronis on laptop and select image to restore (on DVD) 2. Acronis begins process reports that it needs to reboot to complete the process 3. Acronis starts after reboot and launches. 4. Just as restore process begins Acronis reboots the laptop WITHOUT restoring image and starts Windows. I've spent too many hours in these forums trying to find a solution. I have submitted technical support requests (purchased AMPS) and have not found nor been offered a solution. I need this laptop up and running tomorrow! It appears to be an ongoing issue with certain model Dell laptops and most on our laptops were purchased in early April (that's THREE MONTHS AGO) so I struggle to believe that this issue has NOT been resolved by Acronis. I purchased Acronis because it came highly recommended by IT professionals I work with. Unfortunately, for Acronis, their products have a 50% FAILURE rate in my experience which is completely unacceptable in this day and age and their technical support isn't far behind!