Acronis fails after MS updates of 8/8/06

Discussion in 'Acronis True Image Product Line' started by dbm1rxb, Aug 17, 2006.

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  1. dbm1rxb

    dbm1rxb Registered Member

    Aug 17, 2006
    Acronis True Image

    C drive 38.33 Gig NTFS

    F drive Iomega 115 Gig NTFS both firewire and USB external connected by firewire.

    Last successful backup July 11th, 2006 after Microsoft security updates.

    No compression used.

    No passwords used.

    August 8th, 2006 after applying Microsoft's security updates and starting Acronis TI.

    Failure: About 5 minutes into backup.


    Cannot create the image of the local drive C: because it is currently in use by running applications or the logical drive contains bad sectors.

    Stopped all running programs and started Acronis again. Returns the same failure.

    Chkdsk shows nothing wrong with the C: drive or the F: drive.
    Tried another USB (80 Gig) and a third firewire drive (40 gig) that have worked in
    the past. Same failure.

    This problem started after applying Microsoft's security updates of August 8, 2006.

    A Dell portable that was working fine with Acronis in July is also failing after applying the security fixes. The target drive gets a write error immediately upon starting the
    Acronis backup.

    Updated both machines to the latest V6 available on the Acronis site. Same failures occur.

    Is V6 now unusable? Has been a great product up until now!

    Acronis support number #667005.
  2. dbm1rxb

    dbm1rxb Registered Member

    Aug 17, 2006
    Two different problems on two different computers were not related to Acronis True Image. The Dell portable failed to boot after the MS upgrades. Problem was traced to a driver belonging to Norton Utilities 2002. When uninstalling Norton several shared drivers were also deleted. Uninstalling and reinstalling Acronis cleared this problem and a backup of the portable hard drive was successful. The desktop had an error problem in the C drive which wasn't picked up by 3 runs of chkdsk. The 4th run of chkdsk picked up the errors and fixed them. Acronis then was able to image the drive successfully. This problem is closed.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello dbm1rxb,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our sincere apologies for the delay with the response.

    We are really glad to hear that you managed to solve the problem on your own.

    As for your request #667005, it has been accidentally missed and therefore not answered in time. We are very sorry for this inconvenience and will certainly do our best so that such situation will not recur in the future.

    If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

    Thank you.
    Alexey Popov
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