Acronis Error

Discussion in 'Acronis True Image Product Line' started by shaoen01, Sep 4, 2006.

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  1. shaoen01

    shaoen01 Registered Member

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    Hi,

    I wanted to back-up a folder on my hardisk using Acronis True Image 9.0 but i met some errors. The folder contains a file.iso. Can't Acronis back-up iso files? I have tried many times but still met with the same error.

    When i try backing up other folders it is fine but only a folder with .iso file has a problem. Anyway, i have uploaded the screenshot of the error. Thanks
     

    Attached Files:

  2. shaoen01

    shaoen01 Registered Member

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    Hi,

    I am still calling out to anyone who has this problem, thanks!
     
  3. dld

    dld Registered Member

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  4. shaoen01

    shaoen01 Registered Member

    Joined:
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    Hi,

    Could it be because my iso file is very huge? My ISO file is a about a few GB if i am not wrong. I tried to create an ISO image of a smaller file and it works fine.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    Hello Shaoen01,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Please be aware that Acronis True Image 9.0 Home supports backing up all types of files.

    First of all, please make sure you use the latest build, which is available on our web site. To get access to updates you should first register Acronis software.

    Then, please check that your Windows OS is fully updated. If not, please download all available updates.

    If the problem persists, please do the following:
    1.
    - Press the Start button, choose Run, type "drwtsn32" and hit Enter;
    - In the dialog that appears check the "Log File" and "Crash Dump" paths, then click the OK button;
    - Reproduce the problem;
    - Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2 and archive these files.

    2.
    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
    - Please archive this file.

    Please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Ivan Sarychev
     
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