Acronis does not see my HDD

I just purchased a brand new Dell Laptop Inspiron 1501. I have a Acronis CD that I normally use to boot from and then backup the image of any compter into a USB drive or on a share on the network.

But for some reason, It does not see my HDD.

Any ideas?

 

Are you using the latest version and build of True Image?
TI doesn't see your laptop drive or the usb drive?

 

It does not see my laptop Hard Drive. I am using 9.1

 

I am attaching my device manager for more details on my IDE controller and the drive type details.

Please help

 

Weird ... to say the least. Is the laptop running XP or Vista? Can you get ahold of a Linux Live cd or a BartPE cd, boot with it and see if it sees your hard drive?

 

Laptop came with Vista, but it is currently running XP.

There are too many threads here on Bart CD. I am really confused. What exactly I need to do? What is a Linux CD?

 

Definitely a weird situation. Your laptop's drive is obviously okay otherwise the laptop wouldn't run. A BartPE cd is a good item to have, no matter what. It is a bootable cd which boots into a Windows gui. Google for it and how to make one.
Linux is an operating system that many use instead of Windows. It comes in many flavors and some of them come on a CD that lets you test it without having to instal it - that's a live cd.

 

Until you resolve your problems, don't let that keep you from doing your backups.

Start TI from your start menu and then create your backup onto your system drive c. TI will allow this. Then, copy/move the backup from Drive C onto your external drive. Validate the backup in both places. After successful validation, then delete the backup files on Drive C.

Your bootable Rescue CD has linux drivers. It is linux that's not see your system drive. From the bootable Rescue CD, did you boot using the Full mode option?

Link to creating a bootable rescue CD.
https://www.wilderssecurity.com/attachment.php?attachmentid=187391&d=1170473841

 

I am having the same problem with this laptop hopefully someone has a fix.

 

Look here to build a bootable BartPE CD Begginer's Guide to Creating a BartPE CD. Here to download Mustang's BartPE Plugins.

 

Hello yalgaar and adidas,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please see my answer in this thread.

Thank you.
--
Marat Setdikov