Acronis does not see hard drives.

I'm using Universal Restore for Acronis® True Image Echo Server for Windows.

I made an Image of my server about 5 months ago, and have been making backups of the changed data with another application.

My Server has crashed (System Board failure) and instead of repairing this OLD system, we upgraded the server.

So now I have a Brand New IBM Server (System x3200 M2) with a Mirror Raid (Raid 1) SAS drives. I'm trying to restore the image of the old server (that has died) onto the new server, but Acronis does not see the new Raided drives so that I can put the Image (that I have on an external HD) onto this new hardware.

I am using Build 9.5.8163

Help!!

(I also sent in an email yesterday, no reply except the generic email: [Acronis #1790698] Acronis does not see Raided SAS drives. )

 

So here is an interesting ponit: Acronis did not see the drives because the drives did not contain a partition. I formatted them, getting ready to do a virgin install, and the gut check went off ~ tried Acronis (from the boot CD) and there they were.

Restore is now in progress.