Acronis Disk Director Suite has not found any hard disk drives.

Discussion in 'Acronis Disk Director Suite' started by larsonhokie, Jul 11, 2005.

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  1. larsonhokie

    larsonhokie Registered Member

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    I get the message:

    E000101F4: Acronis Disk Director Suite has not found any hard disk drives.


    when loading Disk Director Suite.

    I have been setting up the computer and I did upgrade to Windows XP.

    I am using 9.0.0.534 and tried a "fix the install". I am about to un-install then re-install.

    Thanks for any help.
     
    Last edited: Jul 11, 2005
  2. larsonhokie

    larsonhokie Registered Member

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    Okay - the uninstall and re-install did not work.

    Additionally, I use True-image and that is also broken with the same error message. It at least comes up - Disk Director will not even do that (come up).

    Help :-(.
     
  3. larsonhokie

    larsonhokie Registered Member

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    Okay - have used the posted guidelines and sent a request for help to support@acronis.com. Will let you know what the error is...
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello larsonhokie,

    Thank you for choosing Acronis Disk Cloning and System Transferring Software.

    Please install the below update with disabled logging and see whether the problem persists.

    http://www.acronis.com/files/support/SnapAPI_s_e.exe

    If the problem does persist, please enable logging by running the update once more, reproduce the program failure (both Acronis True Image and Acronis Disk Director Suite) and send c:\snapapi.log files to support@acronis.com along with the link to this thread. If you do not receive any response from Acronis Support Team within 48 hours please let me know your Acronis Request # which will be sent to you in autoreply.

    Thank you.
    --
    Irina Shirokova
     
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