Acronis Disk Director Install Hangs

Discussion in 'Acronis Disk Director Suite' started by vancedailey, Sep 5, 2004.

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  1. vancedailey

    vancedailey Registered Member

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    I recently purchased Disc Director and tried to install OS selector. After the first part of the install is completed it asks you to restart your PC to complete the install. When the PC re-boots it hangs at screen with a blue background that says "processing please wait" Note that I have two IDE controllers. A promise ultra133 tx2 and on the motherboard a nvidia nforce2 ata controller (v2.5). I am using drivers provided by promise (version: 05/16/2003, 2.0.0.43) and nvidia (version: 4.24). I am not using Microsoft's ide driver. I am running Win XP. The problem occurs both with SP1 and SP2. I have disconnected all my drives except one hard drive and have tired using both controllers (one at a time) but I can not boot my PC into Windows after I install OS selector.

    Acronis has been looking into this problem for me for over a month now but they have not made any suggestions.

    Anybody have any suggestions?

    Thanks,
    Vance Dailey
     
  2. olio

    olio Registered Member

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    Jan 31, 2005
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    Re: Acronis OS Selector Install Hangs

    I have the same problem and was wondering if you found a solution in the meantime.

    Would appreciate a quick feedback.

    Olivier
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Re: Acronis OS Selector Install Hangs

    Hello olio,

    Thank you for choosing Acronis Disk Director Suite (http://www.acronis.com/homecomputing/products/diskdirector/).

    We are really sorry for the inconveniences.

    Could you please insert a diskette into the floppy drive and run the file available by the link below?

    http://www.acronis.com/files/support/mbrautowrite_en.exe

    Once the floppy is written, boot the computer from it and confirm that you want to fix the master boot record (MBR).

    Thank you.

    --
    Andrew Berezovsky
     
  4. John Farrar

    John Farrar Registered Member

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    Re: Acronis OS Selector Install Hangs

    Hello Andrew
    I have not had to use mbrautowrite yet but it be a good idea to incorporate this into your software so that this floppy can be created from OSS, TI etc. when needed. Is that possible?
    Thanks
    John
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Re: Acronis OS Selector Install Hangs

    Hello John,

    This is certainly possible and I have forwarded your suggestion to our Development Team.

    Thank you.

    --
    Andrew Berezovsky
     
  6. moondog

    moondog Guest

    Re: Acronis OS Selector Install Hangs

    if you go into your bios and dissable the boot virus detetion (dont remember if thats exatly what its called) then it will work fine .this happened to me aswell
     
  7. suneberg

    suneberg Registered Member

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    Re: Acronis OS Selector Install Hangs

    Is there a version of the AutoMBR that creates a bootable CD-Rom?
    My computer does not have a disk drive anymore.
    Could the MBR also be fixed in the Recovery Console of Windows?

    Thanks

    O
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Re: Acronis OS Selector Install Hangs

    Hello suneberg,

    You can return the MBR to the initial state using Windows Installation Disc: boot your computer from Installation Disc into Recovery Console and run "fixmbr" command.

    You can also create a special CD with 'mbrautowrite' utility using this special .iso file:

    http://www.acronis.com/files/support/mbrautowrite_en.iso

    You can read how to record a CD with an ISO image at the following pages:

    http://trb.org/publications/burning_iso.html
    (Nero Burning ROM and Roxio Easy CD Creator)

    http://members.home.nl/lsnoek/iso.htm
    http://www.petri.co.il/how_to_write_iso_files_to_cd.htm
    (other applications)

    Once the CD is written, boot the computer from it and confirm that you want to fix the master boot record.

    Thank you.

    --
    Andrew Berezovsky
     
  9. Nicolas01

    Nicolas01 Registered Member

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    Apr 30, 2005
    Posts:
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    A friend downloaded the trial version of Disk Director and experienced the same problem: on installation the computer hangs after rebooting.
    I inspected his BIOS settings and found virus function enabled. After disabling it, the problem was solved.
    Never enable the BIOS virus function ! :D
     
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