When I was having a problem, an Acronis Chat Support person sent me a file that was supposed to take my present level of 9646 to 9709. When I displayed my present level today, I found it never went to 9709. I started another chat session about this problem. This time I was told to delete my present level via Windows add/delete and install the latest version they sent me in File TrueImage2009.9788_s_en.exe, with a file size of 93,269KB. When I questioned why I had to delete my present level of Acronis before installing this "Update", they said it was because the last update they sent me to take it to 9709 did not work. I asked several times if the file they sent was a full install, and not just an update. I was told it was a "Full Update", and it was all I needed to get to the latest level. When I asked about the serial number of my present program, I was told I would have to enter it when I installed the update. I know I will lose all my Log information about my current backups when I delete the current program. Is there any reason why I should not do what they recommend (Delete & Install)? They said my present backups out on my external drive would still be good to restore with the new level. Does that sound OK? For some reason, I just did not feel comfortable with chatting with this person at the other end. This new level is not shown on the Acronis web site. What do you think of this recommended action plan? Has anyone gone to build 9788? Have I been led astray?