Acronis Boot disk problem Toshiba laptop

Discussion in 'Acronis True Image Product Line' started by GrahamG, Jan 9, 2007.

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  1. GrahamG

    GrahamG Registered Member

    Dec 17, 2006
    I have tried Acronis Home v10 on a Toshiba M45-S331. The problem is that the CD boots and then says "please wait" when I select the Full version (with USB drives etc). When I select the version without the USB support etc it boots fine.

    The problem is that my Acronis backup software is on an external 300gb USB drive.

    Is there anything that I can do to get the Acronis recovery disk to work on a Toshiba laptop?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello GrahamG,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If that does not help, please do the following to collect additional information that will help us to investigate this issue thoroughly and provide you with a possible workaround:

    Create Acronis Report and Linux System Information (sysinfo.txt) as it is described in Acronis Help Post.

    If you not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from the Acronis True Image 10.0 Home Bootable CD and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.

    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button then and choose "Full Version".

    When the screen stop scrolling please write down the output information you receive (last 5 lines), or use a digital camera to make shots of the output screens and send the captured information to Acronis Support Team. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
    Last edited: Jan 30, 2007
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