Acronis Boot CD - USB hard drives

hi there, i've recently purchased True Image 10 Home and i have a question:

when booting from the boot cd (created with the rescue media builder) i can't see my USB hard disk (which is where my backup image is stored).

normally when i need to recover a deleted or overwritten file i can just explore the archive or use the main acronis recovery ui, but if my installation ever got damaged it would be quite a bit of messing around, installing windows and then doing the recover.

the usb drive is detected in my bios - i could boot from it if i wanted, so i'm wondering if there is anything i can do - i used the option to discover scsi and usb drivers when i booted to see my usb disk?

 

Do you have the latest build 4942 installed? If not then download and install it after registering your software https://www.acronis.com/enterprise/my/products/registration/. The recreate the rescue CD. Other wise you may need to build a BartPE CD Begginer's Guide to Creating a BartPE CD with one of Mustang's BartPE Plugins. BartPE uses windows drivers not Linux like the rescue CD.

 

Hello Victor Hugo,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

As thomasjk suggested, please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

If the issue persists, please collect some information to let us investigate it thoroughly:

Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Please keep the drive in question connected and powered on during the creation process.

Please also collect the exact vendor and device names of the hard drive in question.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
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Marat Setdikov