Acronis Backup Server Strange Eventlog Entries

Discussion in 'Acronis True Image Product Line' started by slider182, Apr 8, 2008.

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  1. slider182

    slider182 Registered Member

    Apr 8, 2008
    Dear Experts,

    I installed True Image Enterprise Server and Backup Server on a fresh installed Win2003 R2 with SP2 Std. 32bit English Server.
    Backup Server's repository is configured on a dedicated RAID set different from the systemroot.

    Allways when opening any type of Network-browsing dialog in Backup Server - like adding a computer policy - strange log entrys occour in the windows application log.
    As a result the overal performance of Backup Server is very poor. (long latency in dialog popup, etc.)

    True Image Enterprise Server is working correctly.

    I tested the following Builds: 9.5.8039 and 9.5.8076 (english and german) - always the same error message:

    Mitglied nicht gefunden (0xE0003)
    path = ">>>ComputersBrowser.Selection",
    token = "ComputersBrowser",
    line = 1),
    column = 1)
    Tag = 0x298D61E7C0088CF7
    Member not found (0x120003)
    token = "[FileBrowser.dll]Files.Folder.Parameter"
    Tag = 0xB5327A524682A16F

    Thank you for all hints and suggestions.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello slider182,

    Thank you for choosing Acronis Remote Server Backup Software.

    We are sorry for delayed response.

    Could you please collect some information to let us investigate the problem thoroughly?

    Please create Windows System Information as it is described in Acronis Help Post.

    Please collect Acronis Backup Server logs with errors.

    Please also create an export of Windows Event log.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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