Acronis Backup & Recovery 10 interface freezes at random

Discussion in 'Acronis True Image Product Line' started by Jaygee, Aug 7, 2009.

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  1. Jaygee

    Jaygee Registered Member

    Aug 7, 2009
    Acronis Backup & Recovery 10 interface freezes at random on Microsoft Windows Server 2008 Core when using local. Only solution I have found is to kill the process.
  2. TheWeaz

    TheWeaz Registered Member

    Jul 9, 2005
    I’m not familiar with Backup & Recovery 10, but the next time it happens look to see if cdrecord2.exe is in the task list. If so, terminate it and see if the program then continues.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Jaygee,

    Thank you for using Acronis Corporate Products

    We are unable to find the exact reason without diagnostic information, and the forum resource doesn't allow to exchange with the files of the required extension. To find the exact reason of the issue please obtain the below information and create an e-mail request or contact Live chat service available on this page, under Contact us click on the Start here button and follow the step-by-step guide.

    1. Please do the following under Windows environment in order to enable full dumps:

    - Open "Start";
    - Right click on "My Computer" and choose "Properties";
    - Select "Advanced system settings" item;
    - Go to "Advanced" tab;
    - Go to "Startup and Recover" Settings;
    - Choose "Kernel dump" in "Write debugging information" box;
    - Close all the dialog windows by clicking OK buttons.

    Now, please reproduce the issue and provide us with the dumps created. This will allow us to investigate the problem thoroughly.

    Please be aware that the %SystemRoot% value is the location of the operating system folder. The default path on a clean installation depends upon the version of the operating system. By default in Windows NT 5.1 (Windows XP) and newer versions it is \WINDOWS.

    2. - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
    - Provide us with the saved file.

    Please note that Procmon log can be required also.

    1. Download Process Monitor and run it;
    2. Reproduce the issue without closing the utility;
    3. Click File ->Save in the main Process Monitor window; please save the file very quickly, this will help to reduce the size of the file;
    4. Select All events and save the log file in the PML, CSV or XML format.

    Thank you.

    Oleg Lee
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