Acronis Backup and Recovery 10 install error

Discussion in 'Acronis True Image Product Line' started by MiniIT, Jul 10, 2009.

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  1. MiniIT

    MiniIT Registered Member

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    I've finally received permission to buy some imaging software-only took a year, you'd think they'd love their data more.. anyway before I purchased the Acronis 10 Backup and Recovery 10 Windows Server I thought I'd try the demo - call me crazy I guess. I've tried to install it on Windows Server 2008, on a Windows Server 2008 64bit clustered node, and on a Windows 2003 standard, all to VERY limited success. ( after recovering the regback registries 5 times I finally got it to install on the 2008 server standard). The issue that it's having seems to be related to the VSS install portion on all 3.
    ...excerpt from Windows 2003 install attempt..
    1: MSIGEN:MsiVSSInstall: execution started.
    MSI (s) (DC!AC) [16:20:56:231]: Closing MSIHANDLE (625:cool: of type 790531 for thread 1196
    MSI (s) (DC!AC) [16:20:56:231]: Creating MSIHANDLE (6259) of type 790531 for thread 1196
    1: MSIGEN:MsiVSSInstall: Removed registry key SYSTEM\CurrentControlSet\Services\VSS\Providers\{F5DBCC43-B847-494E-8083-F030501DA611}, result 0
    MSI (s) (DC!AC) [16:20:56:231]: Closing MSIHANDLE (6259) of type 790531 for thread 1196
    MSI (s) (DC!AC) [16:20:56:231]: Creating MSIHANDLE (6260) of type 790531 for thread 1196
    1: MSIGEN:MsiVSSInstall: Path to snapapivss.dll: O:\Program Files\Common Files\Acronis\SnapAPI\snapapivss.dll
    MSI (s) (DC!AC) [16:20:56:231]: Closing MSIHANDLE (6260) of type 790531 for thread 1196
    MSI (s) (DC!AC) [16:21:01:418]: Creating MSIHANDLE (6261) of type 790531 for thread 1196
    1: MSIGEN:MsiVSSInstall: Short path to snapapivss.dll: O:\PROGRA~1\COMMON~1\Acronis\SnapAPI\SNAPAP~1.DLL
    MSI (s) (DC!AC) [16:21:01:418]: Closing MSIHANDLE (6261) of type 790531 for thread 1196
    MSI (s) (DC:F4) [16:21:01:418]: Closing MSIHANDLE (6256) of type 790536 for thread 4308
    1: MSIGEN:MsiVSSInstall: Registered VSS provider (O:\PROGRA~1\COMMON~1\Acronis\SnapAPI\SNAPAP~1.DLL), error -2147164145
    MSI (s) (DC:D4) [16:21:01:418]: User policy value 'DisableRollback' is 0
    MSI (s) (DC:D4) [16:21:01:418]: Machine policy value 'DisableRollback' is 0
    Action ended 16:21:01: InstallFinalize. Return value 3.
    .. end excerpt..
    I've enabled VSS for Windows and still the install failes. Any Ideas?!
     
  2. MiniIT

    MiniIT Registered Member

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    Yes! The problem is solved. It was due to MSTDC issues. I found what led to the solution here - http://support.microsoft.com/kb/867520. With a little additional work, restarting running msdtc - install from command line, since this was not a cluster member, and restarting COM+ services life was better. To give some extra credit some useful help was also found here http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_23782612.html . Hopefully this helps others who are seeing the VSS error.
     
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