Acronis agent fails to start - looking for libicu34.so

Discussion in 'Acronis True Image Product Line' started by dsl, May 7, 2009.

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  1. dsl

    dsl Registered Member

    Joined:
    Apr 23, 2009
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    We've installed the Acronis Echo Server Linux agent (current version) on our system, but the agent won't start. When running the binary manually we get this error:

    /usr/lib/Acronis/Agent/acronisagent: error while loading shared libraries: libicu34.so: cannot open shared object file: No such file or directory


    Our system details are as follows:

    2.6.18-92.el5 #1 SMP x86_64 x86_64 x86_64 GNU/Linux
    Oracle Enterprise Linux Enterprise Linux Server release 5.2 (Carthage)


    Can you suggest what we should do?

    Thanks in advance
    DSL
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello DSL,

    Thank you for using Acronis Corporate Products

    In order to restore a hard drive from an image you should specify the target drive as well as a drive in your image you want to restore.

    It is not also clear when exactly you receive the described error message. Could you please clarify this moment?

    Thank you.

    --
    Oleg Lee
     
  3. dsl

    dsl Registered Member

    Joined:
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    Hi Oleg,

    Thanks for your reply.

    The problem is not when restoring an image, it's trying to get the agent to run on a server from which we're trying to take images.

    We install the agent, but it won't start. It gives the error described in the first post.

    best regards

    Phil
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Phil,

    Thank you for your response.

    When using Acronis True Image Echo Enterprise Server Linux Agent on a 64 bit distribution it is necessary to have certain 32 bit components installed. It is necessary to have the pam.i386, libselinux.i386, libsepol.i386 components. These packages should be available in the repository of your Linux distribution.

    Please see this article for more information.

    If this doesn't help, please just re-install the Agent.

    Thank you.

    --
    Oleg Lee
     
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