I used Acronis True Image 9 for my old Win2k system. In my new Vista system I therefore installed Acronis but inadvertently installed the trial version (the message told me I had 15 days to evaluate Acronis). I looked for a place to state my serial number but couldn't find any. After emailing for help, their technician emailed and told me to uninstall that trial version and proceed with some special download that I have downloaded but haven't installed. I think you'll see why. However, the uninstall may have introduced some bad stuff. When I did the recommended restart after uninstalling Acronis, Windows did not do so gracefully. I got the "Windows Error Recovery -- Launch Startup Repair" message. From there I finally ended up with choosing a backup point that Vista had somehow automatically created. (I'm a novice to Vista and forgot about setting backup points. My bad.) The backup point, unfortunately brought Acronis back to life (if, in fact, the uninstall actually worked). I suppose I can try the uninstall again at risk of repeating this 4 hour fiasco. Any tips? Len ps: yes, I emailed the technician back with this similar message.