Installation from version 8 to 9 or as a clean instation was ok. HOWEVER : then there are the fatal operational errors as following: True Image - upgrade - Version 9, build 2,245 Pick a task - ok [backup] Create Backup Wizard - ok Select Backup Type - ok Partition Selection - Application error the instruction at "0x00643f9d" referenced memory at "0x00000000"' The memory could not be "read"' Click on OK to terminate program Click Cancel to debug the program I just bought the upgrade. I got the crash on the straight upgrade; I did a complete uninstall, then ran as above, The same results. Did not have any problems with version 8. Either you have a bad program & I want my money back, OR There is a good version 9 that I would like to have.