Good morning. I have installed true image home 9.0, build 3633 on my primary computer, which is a new machine, and I've been using Acronis to do full hd backups to a usb drive. In order to test the recovery feature of acronis 9 true image, I installed it on my older, fully functiong computer. I created a backup of the entire hard drive to an external USB drive. I selected verify backup as one of the options. When the task completed, it said backup completed ok, with a nice big green arrow. I then booted to the rescue CD I created, as instructed by Acronis, and loaded up the Acronis "full"version. I chose recover, entire drive/partion, found my backup, and clicked ok. Now I'm really excited, this is good stuff. I clicked next, and was told the backup archive was corrupted. Odd, it didn't say that when I created it, and selected validate. Hmmm...must just be becuase I'm in recovery mode. I clicked ok, it said where did I want to recover to, chose the correct location, clicked ok, then it said again, archive is corrupted, operation completed, but with errors. Odd...that took about 15 seconds. I rebooted, and I now receive a lovely, black screen with a flashing cursor. No operating system, no nothing. Ahhaaaa, I say to myself, I'll boot up my other computer (which I'm sure in a disaster, everyone has an extra computer laying around), and went to look for tech support. They offer a link to email them, but a warning that unless you've paid for support you'll be down at the bottm of the list. We'll take your money for our product, just tell you suck it, when you need support, for something that we tout as being a simple, quick and easy recovery tool. So I emailed them, and they promptly replied to install the latest version of acronis. Isn't that delightful. I had already done that before this test, but I'll try it again on the computer. Oh wait, I can't recover the computer. So, here I sit, with what was once a fully functioning computer, now a piece of metal, that makes whirring sounds and provides a black screen with a flashing cursor. Outstanding software. Visited the forums (with my second computer, as we all have those), and I see lots of talk about usb drives and problems and chkdsks on the drive, and trying this and that, and all sorts of lovelieness. Why? Where in the Acronis documentation did it warn me that when it said the backup was validated, that it wasn't really "true". So I'm waiting with baited breath, knowing I'm at the bottom of the list, not having paid extra for support, which or course, I can't wait to give more money for this wonderful product, for a solution to recover my test machine. Which wasn't broken in the first place, but is now. If this was a real disaster, and I was trying to do a real recovery, I'd be screwed, because I was relying on Acronis software to be there for a quick and easy recovery. So what are my options? I know the game pong was, at one time, popular with the blinking curosor and all, but that's not even working on my computer. Oh, fyi, its a pentium 4 - 2.26 gig cpu 512 meg of ram 120 gig of hd space, win xp home, all service packs, patches etc. installed. But...does that matter? This product is supposed to recover regardless of what the enviornment is. Steve.