Acronis 9.0 home install failure

Discussion in 'Acronis True Image Product Line' started by AID50MD, Aug 28, 2006.

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  1. AID50MD

    AID50MD Registered Member

    Aug 28, 2006

    E00640003: The error was encountered while the installation.

    Acronis installation program encountered the error #1620: "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package. (0xFFF0)
    code = FFFFFFFF80070654
    Tag = 0xBD28FDBD64EDB816"
    A possible reason might be that you do not have enough privileges. Please check the installation troubleshooting section of the product documentation.

    Anyone know the fix to thiso_O??
  2. nusrat

    nusrat Registered Member

    Sep 20, 2004
    Re: E00640003 error #1620 during install

    In my case, it was disk-full -- I bounce around a lot, booting between different partitions, so I didn't realize that I didn't have even the few meg necessary for the msiexec pgm to get started doing its job.
    Unfortunately, I can't tell you whether my "code="/"Tag=" were the same as yours -- I suspect not --, but the point is that the msg can be very misleading. It may be due to some condition in your environment which has nothing to do with anything the msg says about having "a valid Windows Installer package" or "you do not have enough privileges".
  3. Doug_B

    Doug_B Registered Member

    Nov 10, 2005
    Central New Jersey
    I doubt my problem, which I resolved, was the same as yours, but it doesn't hurt to include what worked for me.

    I had an older home evaluation version installed on my PC (Win98SE) and just recently tried to install the first licensed version, 3677. After cleaning out the old version, I got a fatal error early in the installation - no error codes, just a failure message shortly after the msi file was unpacked and run.

    What solved my problem was downloading and running the windows installer cleanup utility. Apparently, there were windows installer files left over from the evaluation install. My installation subsequently worked (although there was a BSOD at the end of the install - didn't seem to affect it, though, and the system came back w/out crashing).

  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello AID50MD,

    Thank you for your interest in Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please calculate an MD5 checksum of the installation file you have downloaded using eXpress CheckSum Calculator.

    The checksum for the latest build (3677) of Acronis True Image 9.0 Home should be [ d004885351af4656be56a36a5054dce2 ]

    If the checksum calculated is different from the above then the installation file is corrupt and therefore can not be used to install the software. In this case we recommend you to re-download the installation package from our web site. To get access to updates you should first register your software.

    If that's not the case (the checksum is correct) then please remove all registry entries related to any previous Acronis True Image installations using Windows Installer CleanUp Utility and then try to install the free trial version of Acronis True Image 9.0 once again.

    If that does not help then please do the following:

    - Launch the product installation file;

    - Right-click on the "Install Acronis True Image" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    After that submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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