Acronis 2009-can't run an unscheduled backup

Discussion in 'Acronis True Image Product Line' started by Etienne, Apr 22, 2009.

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  1. Etienne

    Etienne Registered Member

    Sep 22, 2007
    Help please,

    I run unscheduled back ups only. I have performed several successfully in recent months. However, just recently I can't seem to get any to run. I set up the task, click start and yet nothing happens. The task remains 'idle'

    I use XP. My back up hard drive is now, and was for the earlier successful backups, a Maxtor external.

    Thank you.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Etienne,

    Thank you for your interest in Acronis True Image

    Do the following to solve the issue:

    - Download the file ;
    - Start the Command Prompt from Start -> Programs -> Accessories menu;
    - Run the following commands in the folder you saved the file to:

    schedmgr task zap
    schedmgr service stop
    schedmgr service uninstall
    schedmgr service install
    schedmgr service start

    This should delete all the scheduled tasks on the PC. You should manage your scheduled tasks from the scratch.

    Please make sure that Acronis Scheduler2 Service (Control Panel -> Administrative Tools -> Services) Startup Type is set to Automatic. Otherwise, please set it to Automatic yourself and reboot your computer.

    If the issue persists update Acronis scheduler using the following article

    Best regards,
    Dmitry Nikolaev
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