Access to File is denied

I'am using the Trial version of True Image 9, and attempting to do a file backup to CD. When I try to do the image, I get the following message;

"E00040014 Access to file is denied. A possible reason may be poor media quality"

I am using new CD media and have tried two different brands MAXELL and Memorex, but no go.

I don't believe there is a problem with the media, as I have been able to us it in other applications. Is there some other factor that might be causing this message.

I have read some good reviews of True Image, and hope that this issue can be resolved. I reallly need a good Backup program.

Any assistance would be greatly appreciated.

 

Hello TrueNewf,

Thank you for your interest in Acronis Disk Backup Software.

Could you please reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon?

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Please submit a request for technical support using Ask a question before you purchase Acronis software link. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution as soon as possible.

Thank you.
--
Tatyana Tsyngaeva