Problem: Unable access restored “Documents and Settings” Folder. My system: Windows XP SP-2 & all current updates. ATI 9.0 Build 3677 1. I did a Full backup of primary drive C to external Hard Drive (F). 2. Installed new primary drive C with clean WinXP. 3. Created virtual “mounted” drive (G) in ATI. in Read/Write mode. 4. My Goal – retrieve Outlook data files and My Documents from the ATI Full Backup on my external HD (F). 5. Situation - When I try to access the Documents and Settings (Sub-Folder under “Bob Gerle”) from virtual drive G, I get an error message “G:\Documents and Settings\Bob Gerle is not accessible. Access is denied.” When I checked the properties the Read Only box was checked and the contents showed 0 bytes, 0 folders. Any suggestions greatly appreciated.