A bug in Word deletes documents instead of saving them

stapp · Oct 8, 2024

If you use Word to write your documents, beware of a very odd bug that can ruin your day by deleting a file instead of saving it. Microsoft has issued a warning, acknowledging that Word documents with certain file names might be lost upon saving locally.
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If you save files on your local machine, you better pay attention to their file extensions. Microsoft says that if a file has its extension capitalized (.DOCX instead of .docx) or with the symbol # in it, an attempt to save when closing the file will result in Windows just deleting the file. Neowin managed to recreate this bug, as it seems to be affecting all users with Office apps version 2409:
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https://www.neowin.net/news/a-bug-in-word-deletes-documents-instead-of-saving-them/

EASTER · Oct 8, 2024

Appreciate the heads up on this problem @stapp - I sometimes go all capital letters on such extensions.

Gandalf_The_Grey · Oct 9, 2024

Microsoft fixes Word bug that deleted documents when saving

Redmond confirmed the issue last week following widespread user reports that Microsoft Word was deleting some of their saved files.

In a Tuesday update to the support page acknowledging the saving problems, the company said the bug has now been fixed with a service change, which rolled out to all affected customers.

To get the fix, Microsoft recommends restarting all Office apps on affected devices and opening Word again.

"If you're still seeing the issue, please close all open Office apps and re-open Word to ensure the change has been picked up," it said.
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Microsoft fixes Word bug that deleted documents when saving (bleepingcomputer.com)

Mr.X · Oct 9, 2024

service change
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I wonder what does that mean.

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A bug in Word deletes documents instead of saving them

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A bug in Word deletes documents instead of saving them

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