5.0.2214.4 Windows 8 Compatibility Issue

Discussion in 'ESET Endpoint Products' started by Chris74656, May 13, 2013.

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  1. Chris74656

    Chris74656 Registered Member

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    Feb 15, 2007
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    I have a customer who recently installed a new Windows 8 machine, as with all the other computers in the office (a couple Windows XP and several Windows 7 machines) I installed ESet Endpoint Security 5.0.2126 and everything worked fine.

    I saw that version 5.0.2214.4 was released and so I upgraded the office and on all the XP and Windows 7 x64 machines the software installed without a problem. But on the lone Windows 8 x64 machine it will not install giving this error:
    I re-downloaded the msi x64 installer and tried again (rebooting in between tries) and still got the same error. The very first line of the changelog for 5.0.2214.x says "Added: Windows 8 compatibility" but it seems like added incompatibility is more like it since 5.0.2126 actually seemed to install and work fine on Windows 8 and I reinstalled it with no problem.

    Has anyone else seen this problem? Have an idea how to correct it?

    - Chris
     
  2. michelle911

    michelle911 Registered Member

    Joined:
    Aug 3, 2005
    Posts:
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    I had alot of problems installing this version. Ultimately I had to go into safe mode and use the eset uninstall tool and then it let me install 5.0.2214.4. So then on the rest of the machines I uninstalled old version, rebooted and installed new version. PITA, but saved alot of frustration.
     
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