On Friday, Dec 17 I e-mailed a problem of using True Image to the support team. On Saturday I received an acknowledgement from them and a case number #177811. Today I sent a private message to the site requesting progress as I can't use TI until the problem is resolved. As of this posting I have not received a response. Is there something else that I should be doing to get my problem resolved. Are Saturdays and Sundays counted in the 48 Hour clock. I'm a new user of TI and would like to know the best way to have technical questions answered and operating problems resolved. e.g. screen shots are large (~1meg) and time consuming to transmit via e-mail. Are there better ways to convey the information. I'd appreciate any comments or suggestions.