360 Internet Security Installation Problems

Discussion in 'other anti-virus software' started by bcsman, Jun 18, 2013.

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  1. bcsman

    bcsman Registered Member

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    Really would like to try this anti virus program but not having much luck. I am trying to install on Win XP SP3 and keep getting a blue screen near the end of the installation process. I have tried 2 different files, the earlier 17 MB version and the "A" version of 174 MB. Both gave me the same result. I have uninstalled my previous Avira and rebooted. Near the end of installing 360 I get the blue screen and it lists a file, bapidrv.sys, the dumps 99 memory files before rebooting. Upon rebooting as XP loads it goes to the blue screen again. Then I boot into safe mode and am able to uninstall the 360 program and everything goes well after that. I don't have any other anti virus/malware programs that run in the background either. Any ideas on what this program does not like on my computer?? I am intrigued by 360 and would like to give it a shot but does not look good at this point. Thanks for any help...
     
  2. WilliamGYW

    WilliamGYW Registered Member

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    We are checking on this, will solve it asap. Thank you!
     
  3. bcsman

    bcsman Registered Member

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    Thank you, am looking forward to your response....
     
  4. Qihoo 360 Security

    Qihoo 360 Security Registered Member

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    Hi bcsman, I am the support from 360. Could you upload your related dump file in c:\windows\memory.dmp or c:\windows\minidump to some cloud driver and send the share link and description to our support email support@360safe.com

    We could look into it further. Thanks!
     
  5. bcsman

    bcsman Registered Member

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    Thank you, I have a cloud service from Amazon, can you access that without me giving the login information? There are 3 minidump files, very small. Could I just attach them to my e-mail to support@360safe.com ?
     
  6. Qihoo 360 Security

    Qihoo 360 Security Registered Member

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    Sure, please send them to the email. Thanks.
     
  7. bcsman

    bcsman Registered Member

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    I have sent you an e-mail with my 3 mini dump files attached to your listed address.
     
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